Here you'll find answers to frequently asked questions.
Frequently Asked Questions
What happens when I make my online booking?
Once you purchase your tickets on our secure website you will receive an automatic order confirmation that contains your ticket details and directions for the meeting point.
Do I have to purchase tickets in advance? Can I walk up and pay in cash?
Tickets must be purchased in advance of the tour. This is because of the agreement we have with our partners and insurance company.
Are young children allowed to participate on a tour?
Yes, young children are allowed on the tour. However, we ask you to use your judgment to determine if the tour is appropriate for them. Please take into consideration that the tour is 4 hours long during which time we are either walking or standing for the majority of it.
Are there vegetarian options?
Yes, there are vegetarian options. All we ask is that you please inform us if you are a vegetarian when you purchase your tickets.
What if I have dietary restrictions or allergies?
Please let us know! If we know in advance we can try to adjust the menu for your needs. When you purchase your ticket there will be an option to notify us.
How long is the tour? What is the pace?
The tour is 4 hours and covers approx. 2 miles / 3 km which we walk at a moderate pace. Additionally, you will have the opportunity to sit down at 5 of the tasting locations .
What happens if it rains?
Tours are held rain or shine. That's how much we love the food! We ask you to check the weather beforehand and dress appropriately. And don't worry, tasting will occur indoors.
Are bathrooms available during the tour?
Yes, bathrooms are available during the tour at selected tasting locations.
Is the tour wheelchair accessible?
Yes it is.
I have mobility issues, can I still do the tour?
In total, the tour covers approx. 2 miles / 3 km. However, this is walked at a leisurely pace over the course of 4 hours. During the tour we have 6 stops, at 5 of them there will be an opportunity for everyone to sit down and rest a bit while eating.
I am unable to make my tour. Can I have a refund?
Tour reservations are non-refundable. However, if we are notified at least 48 hours before the tour begins, we will be happy to reschedule you on a tour anytime over the next year or generate a voucher so you can book it at a later time.
If a tour is sold out, can I get on a waiting list?
We do not have a waiting list. However, if a date you prefer is sold out, please email us and we will try to find a solution.